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Accessibility Standard For Customer Service

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Accessibility Standard For Customer Service


Alexanian Carpet & Flooring is committed to excellence in serving all customers including people with disabilities.

We will ensure that our staff are trained and familiar with customers using various assistive devices.
Our staff will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. A person with a disability who is accompanied by a support person will be welcomed into our premises.

Alexanian Carpet & Flooring will provide accessible customer service training to employees who deal with the public. Staff will be trained on Accessible Customer Service within 3 months after being hired.

Training will include:

-An overview of the Accessibility for Ontario's with Disabilities Act, and the requirements of the customer service standard.
-Alexanian Carpet & Flooring's plan related to the customer service standard: How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
-What to do if a person with a disability is having difficulty in accessing Alexanian Carpet & Flooring's goods and service.

Staff will also be trained when changes are made to our accessible customer service plan.

Some of our locations may not be wheelchair accessible. Alexanian Carpet & Flooring provides a Shop at Home service to accommodate any one who would like to take advantage of this service. After a brief phone consultation with one of our sales associates, we will come by your home with appropriate product samples. Our online store can also be used to shop for and purchase area rugs and have them delivered to your door.

Shop at home service is provided for most of Southern Ontario and Ottawa areas, including: Hamilton, Burlington, London, Ottawa, Mississauga, Newmarket, Toronto, Guelph, Kitchener, Kanata, Nepean, Brantford, St. Catharines, and Whitby. Call 1-866-878-2525.

Customers who wish to provide feedback on the way Alexanian Carpet & Flooring provides goods and services to people with disabilities can provide feedback through email contact@alexanian.com, Toll free 1-866-878-2525 M-F 9-5 EST, or by mail to Alexanian Carpet & Flooring 601 Main St. West, Hamilton, ON, L8P 1K9.

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