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Frequently Asked Questions

Free Shop at Home & Support 1-866-878-2525 (9-5) M-F | Free Rug Shipping in Canada | | US | Cart

FAQ - Retail Stores


1. Do you install flooring?

Yes, we install all the products we carry in our stores.



2. Can I get an estimate of the cost of flooring for a room in my home?

It is difficult to do this over the phone. We carry a wide range of flooring in a variety of qualities. We encourage you to visit one of our retail locations. Or we would be happy to come to you. Alexanian's offers a free shop at home service. Call 1-866-878-2525, 9-5 Monday to Friday EST.



3. I have a problem with a purchase or installation from your store.

Contact your salesperson or the store manager. For further assistance contact our head office: 1-905-527-2857, M-F 9-5 EST and ask to speak to the regional supervisor. Store locations



4. Is your shop at home service free?

Yes, it is. Call 1-866-878-2525 9-5 M-F EST. Or call a store nearest you.



5. Are all the rugs I see on your website available in your stores?

All rugs are available through our retail stores. If you have a specific rug inquiry, call toll free 1-866-878-2525 and we will be happy to assist you.



FAQ - Online store


1. Are the prices for area rugs the same on the website as they are in the stores?

Yes, the prices are the same.



2. When will I receive my online purchase?

You can expect your rug delivery within 4 to 10 business days. If the rug is out of stock you will be notified within 1 business day with an estimated delivery date and the option to either cancel or change your order.



3. How do I return a rug I purchased through your online store?

Notify us by email that you would like to return the rug. Visit our our policy page.



4. I have a problem with a purchase from your online store.

Email us at estore@alexanian.com, Or you can call 1-866-878-2525 M-F 9-5pm EST.



5. Do you offer free shipping from your online store?

Yes, we offer free shipping for online area rug orders. Some oversize rugs and delivery to remote areas may not qualify for free shipping. Please check our policy page for more detail, or call toll free 1-866-878-2525 M-F 9-5pm EST.



6. The actual colour of my rug looks different than the website picture.

Colour is critical and we try very hard to post accurate rug pictures on our site. Variations in colour may also occur due to different computer monitors. If you have a question about colouration of a rug, call toll free 1-866-878-2525 M-F 9-5pm EST.



Secure shopping

Free area rug shipping across Canada**
Larger rugs or rugs shipped to remote areas may not qualify.



Alexanian Carpet and Flooring 2015
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